Shipping + Handling
Shipment Processing Time
All orders are processed according to the processing times on the respective product pages.
Shipping Rates
All shipping charges are calculated as flat rates based on your location and the contents of your order. These rates are subject to change.
Shipping (excluding original paintings) “Prints, Postcards and Small Goods”:
• All shipping charges are calculated as flat rates based on your location and the contents of your order. These rates are subject to change.
Shipping Original Paintings “Small/Medium/Large Original Painting”:
• Any overages on shipping will be refunded to you.
• If shipping to you costs more than originally estimated, an additional invoice will be sent to you in order to cover the extra shipping fees.
Delivery Areas
Coastal Ink Studios ships worldwide.
Delivery Estimates
Due to COVID-19 some mail carriers may be experiencing delays in processing. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will do our best to contact you via email.
While delivery delays may occasionally occur, the following timelines may be used as rough estimates for how long a delivery may take to arrive.
SHIPPING WITHIN CANADA
SHIPPING: 2-9 BUSINESS DAYS
SHIPPING WITHIN THE UNITED STATES
SHIPPING: 3-14 BUSINESS DAYS
SHIPPING WORLDWIDE
UNTRACKED SMALL PACKET SHIPPING: 5-35 BUSINESS DAYS
If you have not received your order within a reasonable period of time, in excess of the estimates listed above, please contact our customer service team and we will do everything in our power to make it right.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation Email once your order has shipped.
If tracked shipping was the selected option at checkout, you will receive your tracking number(s) within the confirmation email.
Customs, Duties, and Taxes
If you are shipping to an address within Canada
Coastal Ink Studios will charge tax based on the province listed as your shipping address
There are no customs or duties applied to your order
If you are shipping to an address outside of Canada
Coastal Ink Studios is not responsible for any customs and taxes applied to your order
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
Please contact our customer service team if your product arrived damaged or you believe the product to be defective.
At Coastal Ink Studios we value the customer experience and will do everything we can to make things right.
We urge that if your product arrives damaged you contact us as soon as possible. We also ask that you please save all packaging materials and damaged goods.